Frequently Asked Questions (FAQ) | Mountain State CNC
At Mountain State CNC, we understand that you may have questions about our services, processes, and capabilities. Below, we’ve compiled detailed answers to some of the most common questions we receive. If you don’t see your question here, feel free to contact us at (304) 512-0151 or email office@mountainstatecnc.com.
We service a wide range of CNC equipment, including:
- Lathes
- Mills
- Plasma cutters
- Routers
- Laser cutters
- Drilling machines
- Grinders
- And more!
If you’re unsure whether we can work on your equipment, contact us to discuss your specific machinery.
Our primary service area includes:
- West Virginia: Charleston, Huntington, Beckley, Morgantown, and more.
- Central and Southern Ohio: Columbus, Dayton, Cincinnati, and surrounding areas.
- Western Virginia: Roanoke, Lynchburg, Blacksburg, and beyond.
- Eastern Kentucky: Ashland, Pikeville, Hazard, and surrounding regions.
We’re also open to serving businesses outside of this area on a case-by-case basis. Reach out to discuss your location!
We provide CNC services to a variety of industries, including:
- Manufacturing
- Aerospace and Defense
- Automotive and Transportation
- Metal Fabrication
- Energy and Power Generation
- Educational Institutions
- Oil, Gas, and Mining
Visit our Industries We Serve page for a full breakdown.
Yes! Mountain State CNC is proud to be a locally owned and operated business with a deep understanding of the industries in West Virginia, Ohio, Virginia, and Kentucky.
We provide comprehensive repair services for CNC machinery, including:
- Mechanical repairs (e.g., spindles, bearings, alignment issues).
- Electrical repairs (e.g., control panels, wiring).
- Software troubleshooting and updates.
- Hydraulic and pneumatic system repairs.
Repair times vary depending on the complexity of the issue, but we prioritize minimizing downtime for your business. For urgent repairs, we offer expedited services to get your equipment back online as quickly as possible.
Yes, we provide on-site repairs for businesses within our service area. If the repair cannot be completed on-site, we can transport the equipment to our facility for more extensive work.
Regular maintenance helps:
- Extend the lifespan of your equipment.
- Reduce unexpected breakdowns and costly repairs.
- Improve equipment performance and accuracy.
- Maintain consistent production output.
The frequency of maintenance depends on your equipment’s usage and workload. Most businesses benefit from quarterly, biannual, or annual maintenance. Contact us to create a customized maintenance schedule tailored to your operation.
Our preventative maintenance services typically include:
- Comprehensive equipment inspections.
- Cleaning and lubrication of critical components.
- Checking and adjusting alignment and calibration.
- Replacing worn parts (e.g., belts, bearings).
- Software updates, if applicable.
We perform inspections for both new and used CNC machinery. Our inspections include:
- Mechanical evaluations to check for wear and damage.
- Electrical system testing for wiring and control panel functionality.
- Performance testing to ensure the machine operates correctly.
- Maintenance history reviews for used equipment.
Used equipment can come with hidden issues that may lead to costly repairs or downtime. Our inspections help you make informed decisions by identifying potential problems and providing repair cost estimates, ensuring you invest in reliable machinery.
We don’t directly sell equipment but act as consultants to help you source the best CNC machinery for your needs. We work with trusted manufacturers and suppliers to connect you with reliable equipment at competitive prices.
- Needs Assessment: We evaluate your production requirements, budget, and goals.
- Research: We leverage our industry connections to identify the best equipment options for your needs.
- Recommendations: We present a detailed list of options with pros and cons to help you make an informed decision.
- Support: We assist with logistics, installation planning, and any necessary training for your new machinery.
We accept various payment methods, including checks, credit cards, and electronic payments. Contact us to discuss payment terms or specific billing arrangements.
Yes! Our maintenance contracts are tailored to your specific needs and include scheduled preventative maintenance services to keep your equipment in top shape.
You can reach us by:
- Phone: (304) 512-0151
- Email: office@mountainstatecnc.com
- Contact Form: Visit our Contact Us page to fill out a request form.
When reaching out, it’s helpful to provide:
- The type of CNC machinery you need serviced.
- A brief description of the issue or service required.
- Your location and preferred timeframe for service.
If you didn’t find the answer to your question here, we’re happy to help! Contact Mountain State CNC today at (304) 512-0151 or email us at office@mountainstatecnc.com to speak with our team.
